Support

Questions, a wrong answer, a payment problem or an idea for GolVix? Email us at choicy.appstore@gmail.com. We usually reply within two working days. Please tell us your iPhone model, iOS version, the app version (Settings in the app) and, for account questions, the sign-in method you use. Never send us your password.

Common questions

A question or answer is wrong

Tap Report on the question and choose a reason; we review every report. You can also email us with the question text.

How do I restore Premium on a new phone?

Sign in with the same GolVix account, open Profile → Settings and tap “Restore purchases” while signed in to the same Apple ID you used to buy.

How do I cancel my subscription?

Subscriptions are managed by Apple: on your iPhone open Settings → your name → Subscriptions → GolVix and choose Cancel. Premium stays active until the end of the period you paid for. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue refunds ourselves.

I did not receive the verification or password-reset email

Check your spam or promotions folder and search for “GolVix”. You can request the email again from the sign-in screen. If it still does not arrive, write to us from the same address.

Room invites do not arrive

Allow notifications for GolVix in your iPhone’s Settings and check Settings → Notifications in the app (Room invites and Friend requests). Invites need an @username and only go to friends and players from a recent match. While the app is open, invites also appear as a banner.

How do I delete my account?

In the app: Profile → Delete account. See Delete your GolVix account for details and what happens to your data.

Is GolVix available on Android?

Not yet. GolVix is on iPhone now and an Android version is coming later.

Legal

Read our Privacy Policy and Terms of Use. GolVix is published by Olaasoft MMC, 28,73 Rizvan Teymurov str., Baku AZ1002, Azerbaijan.